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Telehealth meets Mental Health during a Pandemic

While teletherapy is not new, recent policy changes due to COVID-19 have reduced previous barriers and promoted access to virtual services. Offering teletherapy is consistent with JFCS’ values of keeping everyone as safe as possible while this pandemic continues. Teletherapy gives you the option to communicate with a therapist on the telephone or video chat; you chose how your therapy works, the goal is to make it agreeable to your needs. When comparing virtual therapy with office visits, more than 63% of clients reported no difference in the overall quality of the service, according to a study published in January of 2019 in the American Journal of Managed Care.

Similar to traditional therapy, teletherapy with a counselor can support you with a range of issues such as depression, anxiety, relationship issues, trauma or chronic stress. Zoom, Doxy and Facetime are examples of platforms being used by healthcare providers across the country.

As a result of teletherapy, therapists have been welcomed into the client’s home, introduced to family members and their beloved pets. Adult clients report virtual sessions provide them with flexibility, making it easier to maintain appointments while being in the comfort of their homes. Clients have said that it is easier for them to open up, be vulnerable and talk about difficult issues when in their personal, comfortable environments. Children today are comfortable with technology which makes teletherapy very natural for younger clients.

Interventions are creative with hands on activities and interactive games. According to a 2012 Marketing Chart survey, 42% of teens are more comfortable sharing information and are even more open online than in person. American Well (Amwell) reported in 2017, that experiencing therapy inside the comfort of the home setting normalizes mental health care, and is especially useful for the generations of people who are accustomed to interacting with others online.

Here are a few suggestions to prepare for a teletherapy (phone or video) session:

  •  Make sure you are in a private space with no distractions
  •  Jot down questions prior to the session
  •  Keep paper and a pen close by so you can take notes
  •  Make sure you have good cell and/or internet connections

Teletherapy, either by telephone or video chat, is providing a crucial lifeline during this pandemic and JFCS is here to support you. If you are feeling a sense of loss, stress, sadness, relationship or parenting issues, please call 609-987-8100 to schedule an appointment with one of our licensed therapists.

Shirley Bellardo, LCSW, LCADC (Director of Clinical Services)